Shipping policy

Last updated: 20 October 2026

Delivery within Australia

Standard shipping is free for Australian delivery addresses across all states and territories. If an optional express service is available, its additional charge is shown at checkout before payment.

Dispatch and delivery estimates

Dispatch and transit times depend on the item, fulfilment partner and destination. Check the product page and any delivery estimate shown at checkout. These estimates are not guaranteed arrival dates. Contact us before ordering if you need an item by a particular date.

Tracking your order

Once your order is dispatched, use the tracking information in your shipping confirmation to follow its progress. Carrier updates may take time to appear. If you have not received tracking details or an update is unclear, contact us with your order number.

Separate parcels

Items supplied by different fulfilment partners may arrive in separate parcels. Each shipment may have its own tracking details and delivery estimate. Standard shipping within Australia remains free.

International delivery

International availability, delivery services and charges depend on the product and destination. Enter your address at checkout to see the options available for your order before paying. The Australian free-shipping offer does not apply to international delivery. Any applicable import duties or taxes are subject to the destination's rules and any amounts shown at checkout.

Address changes and delivery problems

Check your delivery details carefully before placing an order. If you need to correct an address, contact us promptly; changes may not be possible after processing or dispatch. If a parcel is delayed, missing or damaged, contact us so we can investigate.

For returns, see our Returns & Refunds policy. Do not send a return without obtaining the appropriate instructions.

Contact

GreatX-Sales · Melbourne, Australia
greatx.sales@gmail.com