Help & FAQs
Quick answers about shopping, delivery, tracking and returns. Need more help? contact us.
How do I find and filter products?
Use the search field to find a product, style or brand. Open a department from Shop or Shop by category to use the filters available for that category. On smaller screens, tap Filter and sort. Depending on the category, filters can include availability, price, size, brand and colour.
Where can I check sizes, materials or compatibility?
Check the description and available options on the product page. If a detail you need is missing, ask us before ordering.
Is shipping free in Australia?
Yes. Standard shipping is free Australia-wide, including products fulfilled by our supply partners. All Australian orders are sent with tracking. Optional express delivery, where offered, may cost extra. Read our Shipping & Tracking policy.
How do I track my order?
Use the tracking details provided with your shipping confirmation after dispatch. If tracking is missing or an update is unclear, contact us with your order number. Orders containing items from different fulfilment partners may arrive in separate parcels, each with its own tracking details.
When will my order arrive?
Check the product page and any delivery estimate shown at checkout. Dispatch and transit times vary by product and destination, and estimates are not guaranteed arrival dates. Ask us before ordering if timing is important.
Do you deliver outside Australia?
Availability and charges vary by item and destination. Enter your delivery address at checkout to review the options before paying. Free Australian standard shipping does not apply to international orders.
How do I ask about or change an order?
Use our contact form and include your order number and enquiry. If you need a change, contact us promptly; changes may not be possible after processing or dispatch. Please do not include passwords or payment-card details.
How do returns work?
Our Returns & Refunds policy explains the 30-day change-of-mind process and your rights for faulty or incorrect goods. Contact us before posting an item back so we can provide the appropriate instructions.
Where are you based?
GreatX-Sales is based in Melbourne, Australia. For support, email greatx.sales@gmail.com or use our contact form. Return instructions are provided when you contact us about a return.