Privacy policy
Last updated: 20 October 2026
This Privacy Policy explains how GreatX-Sales collects, uses and discloses personal information when you visit greatx-sales.com, place an order, create an account, submit a review or contact us.
Information we collect
- Contact and order information: your name, email, phone number, billing and delivery details, order items, payment confirmations and correspondence.
- Account and shopping information: account details and preferences, products viewed, searches, cart contents and order history.
- Support and review information: information, photographs and review content you choose to provide.
- Technical and usage information: device and browser information, IP address, interactions with the store and information collected through cookies or similar technologies.
Payment providers process payment details needed to complete a transaction. Please do not send passwords, payment-card details or other sensitive information through our contact form or ordinary email.
How information is collected
We receive information directly from you, automatically through your use of the store, and from service providers involved in payments, fulfilment, analytics, advertising or fraud prevention. The information collected depends on how you interact with the store and the services and privacy choices in use.
How we use information
We use personal information to process and deliver orders, provide order updates, manage returns and customer support, operate accounts, collect and display reviews, maintain and improve the store, prevent fraud and meet legal obligations. Where permitted and subject to applicable preferences or consent requirements, information may also be used for marketing, analytics and advertising.
Service providers and disclosure
Our store is hosted on Shopify. Information may be shared with service providers as needed for store hosting, payment processing, delivery and fulfilment, customer support, review collection, analytics, advertising and security. This can include Shopify, payment providers, carriers, fulfilment partners and installed services such as Judge.me and Google services when used for those purposes.
We may also disclose information where you request it, where required or permitted by law, to protect legal rights or prevent fraud, or in connection with a business transfer subject to applicable requirements.
Cookies, analytics and advertising
Cookies and similar technologies support essential functions such as shopping carts and store preferences. Depending on settings, consent and applicable law, they may also support analytics or personalised advertising. Advertising-related disclosures may be treated as a sale, sharing or targeted advertising under some privacy laws; available choices depend on your location and the services in use.
Use the cookie or privacy controls offered on the store, where available, and your browser settings to manage relevant preferences. Blocking essential cookies may affect store functions. For information about Shopify's technologies and privacy tools, see Shopify's cookie policy and Shopify's privacy portal.
Reviews and public content
Reviews and other information you submit for public display may be visible to other visitors. Our store may also display selected public seller feedback from our eBay buyers, including their public eBay usernames, with the source identified. Please avoid including sensitive personal information in a public review.
Google Customer Reviews
We use Google Customer Reviews to collect feedback about purchases. The integration shares your order number, email address, delivery country and estimated delivery date with Google. You can choose on the order confirmation page whether to receive Google's survey email after delivery.
Overseas processing
Shopify and other providers may store or process information outside Australia, including in the United States and other countries where they or their service providers operate. Where applicable, relevant legal safeguards apply to overseas transfers.
Security and retention
We use reasonable safeguards appropriate to the information and services involved. No internet transmission or storage system is completely secure. We retain information for as long as needed to provide services, maintain relevant business records, resolve disputes and meet applicable legal obligations.
Your choices and requests
Depending on applicable law, you may have rights to access, correct or delete information, obtain a copy, object to certain processing or make a complaint. Contact us to make a request. We may need to verify your identity and may need to retain information required for legal or operational reasons.
You can unsubscribe from promotional emails using their unsubscribe link. Essential order or service messages may still be sent. For privacy concerns, contact us first; you may also be able to complain to a relevant privacy regulator, including the Office of the Australian Information Commissioner where applicable.
Children
The store is intended for a general adult audience. If you believe a child has provided personal information without appropriate permission, contact us so we can review the matter.
Changes to this policy
We may update this policy to reflect store operations or legal requirements. The revised policy will show its updated date.
Contact
GreatX-Sales, operated by Serhii Yamchuk
ABN: 18 606 503 250
Melbourne, Australia
greatx.sales@gmail.com
AI-assisted chat
When AI-assisted chat is enabled on our online store, it is powered by Shopify. Shopify processes customer data, including chat communications, to generate responses and improve the quality of the Inbox agent over time. The chat can use our product catalogue, store policies and pages to answer questions and suggest products. If available, preferences and shopping history may help personalise recommendations.
The chat identifies when you are speaking with AI. You can ask for help from a person, or contact us at greatx.sales@gmail.com. Please do not share payment-card details or sensitive personal information in chat.